Core Care
For teams that need dependable maintenance and baseline response guarantees.
Support Programs
Support plans designed around real OpenCart operations
Each plan is scoped to prevent ambiguity: what is included, expected response windows, and where custom project work starts.
- Transparent service boundaries and priorities.
- Regular visibility over technical progress.
- Scalable structure when business complexity grows.
Typical support tiers
Final scope is adjusted to your store reality and risk profile.
Growth Care
For stores balancing ongoing support with incremental technical improvements.
Mission Critical
For high-dependency stores requiring faster escalation and deeper engineering coverage.
Plans and SLA FAQ
Can the support plan be customized?
Yes. We keep a stable baseline and adapt add-ons for integrations, releases, and reporting needs.
What is usually outside a support plan?
Large feature development or redesign is typically handled as a separate scoped implementation project.